- Fraud Detection Engine: detects AI-generated documents, deepfakes, duplicate claims and sanctions violations in real time, with a risk score and plain-English explanation on every claim
- Straight-Through Processing (STP): settles 70–90% of simple claims automatically, with a full audit record on every auto-approval
- Claims Adjuster Workbench: one screen with documents, fraud score, AI findings and SLA countdown, where AI pre-fills the decision and adjusters review and confirm
- LuCy AI Claims Assistant: lets adjusters and policyholders check claim status, fraud scores and missing documents by chat in English and Bahasa Malaysia
- Compliance & Audit Dashboard: BNM and MAS ready, with an immutable 7-year audit trail, an auto-generated BNM MHIT report and an AI explainability report on every decision
- Regulatory coverage: BNM Medical & Health Insurance Policy, AMLATFPUAA, PDPA Malaysia and Singapore, BNM AI governance, and MAS AI Risk Management Guidelines (AIRG)
- Claim types supported: motor, medical and health, life, property and fire, and general liability
- Cloud-agnostic AI: integrates with Azure OpenAI, AWS Bedrock, Google Vertex AI and IBM watsonx, and deploys on-premise, on private cloud or hybrid, with in-country data residency in Malaysia and Singapore
- Proof of concept on your own data: a 4-week POC on anonymised claims, followed by a 12-week path to go-live
Application Development Services
Our IBM-Built Solutions
Our flagship solutions showcase our ability to build high-impact, AI-powered enterprise platforms that deploy on the cloud or infrastructure our clients already run.
NeuroTrade: AI Trade Finance Automation Software
NeuroTrade, built by NeuroGaint Systems, is an AI-powered trade finance automation platform for banks, financial institutions, exporters and importers. It deploys on the cloud or infrastructure our clients already run.
Redefining Trade Finance with AI & Compliance
- Full trade finance lifecycle on one platform: Letter of Credit (LC) automation, Documentary Collections, Bank Guarantees, and Pre & Post Shipment Financing
- Auto Doc Checker (AI document checking): classifies, extracts and validates trade documents against UCP 600, URDG and ICC rules, detecting LC discrepancies in under 3 minutes with 95–99% accuracy
- LuCy AI Trade Assistant: instant answers on LC status, discrepancies and trade compliance queries in English, Bahasa Malaysia, Arabic and Mandarin
- Smart Compliance Engine: enforces UCP 600, URDG, ICC, BNM and MAS requirements, with sanctions screening and an immutable audit trail on every action
- AI risk and credit analytics: live exposure dashboards across all trade lines
- Blockchain-enabled Digital Document Vault: tamper-proof, audit-ready records for trade finance compliance
- Omni-channel APIs: integrate with SWIFT, ERP, core banking, CRM and logistics platforms, with no rip-and-replace
- Cloud-agnostic and containerised: deploys on Azure, AWS, Google Cloud, IBM Cloud, Red Hat OpenShift, Kubernetes, or on-premise and hybrid environments
- Client self-service portal: exporters, importers and corporates track LCs, upload documents and manage amendments online
NeuroClaims: AI Claims Automation & Fraud Detection Software
NeuroClaims, built by NeuroGaint Systems, is an AI-powered claims automation and fraud detection platform for insurers. It automates the claims journey from document intake to settlement and deploys on the cloud or infrastructure our clients already run.
Every claim decided. Every decision defensible.
- Document Intelligence: classifies, extracts and validates claim documents in under 3 minutes, flagging missing items before a claim enters the queue, with 95–99% accuracy
Seamless Integration Across the IBM Ecosystem
We specialize in building intelligent, interconnected automation systems by integrating IBM’s automation and AI stack.
Our team has successfully implemented FileNet, CP4BA, and Datacap with watsonx across regulated, high-volume environments.
IBM FileNet + watsonx Integration
- Embedded watsonx.ai models into FileNet workflows to:
- Classify and summarize documents using GenAI
- Extract entities (e.g., customer names, clauses, amounts) from unstructured documents
- Enable natural language search inside FileNet repositories
- Detect anomalies or suspicious content in archived data
- Applied watsonx.governance to ensure traceability, model transparency, and data privacy within ECM systems
IBM Datacap + watsonx.ai Integration
- Enhanced Datacap’s OCR pipeline using LLMs to:
- Improve accuracy in handwritten and complex form extraction
- Auto-summarize and validate multi-page scanned documents
- Apply context-aware classification (e.g., invoice vs agreement vs KYC)
- Used watsonx Prompt Tuning and custom models to learn from structured and semi-structured document types
CP4BA + watsonx Integration
- Integrated ODM and BAW with watsonx.ai to:
- Offer AI-based decision recommendations and scoring
- Monitor workflow behavior and trigger dynamic rule adaptations
- Generate policy summaries and alerts from narrative documents
- Leveraged watsonx.data as a bridge to unify operational data and build ML pipelines for automation optimization
Technical Outcomes We’ve Delivered:
Conversational AI at Scale: Powered by Lucy
LuCy is NeuroGaint’s multilingual AI assistant for banks, insurers and regulated institutions. It is embedded in NeuroTrade as the LuCy AI Trade Assistant and in NeuroClaims as the LuCy AI Claims Assistant, giving teams and customers instant answers in English, Bahasa Malaysia, Arabic and Mandarin.
Key Capabilities:
- Multilingual, contextual conversational AI for both internal teams and customers, in English, Bahasa Malaysia, Arabic and Mandarin
- LuCy AI Trade Assistant: instant answers on LC status, discrepancies and compliance queries
- LuCy AI Claims Assistant: adjusters query claim status, fraud scores and missing documents; policyholders check status and upload documents by chat
- Automated actions behind the conversation, such as sending reminders to claimants, with every action logged in the audit trail
- Cloud-agnostic AI: integrates with Azure OpenAI, AWS Bedrock, Google Vertex AI and IBM watsonx
- Open APIs for integration with SWIFT, ERP, core banking, CRM and logistics platforms
- Deploys on-premise, on private cloud or hybrid
Technologies Aligned with LUCY:
Enterprise-Grade Conversational AI for Regulated Industries
LuCy is built for banks, insurers and regulated institutions, with:
- Role-based access control, MFA and full access logging
- Compliance-aware responses aligned with UCP 600, URDG, ICC, BNM and MAS requirements
- Plain-English explanations for AI-assisted decisions
- Answers drawn from your documents, such as LC documents and claim files
- Human-in-the-loop for all significant decisions
Use Cases:
Contact us to deploy Lucy alongside your automation and content systems.
Auto Doc Checker: AI Document Checking Software
Auto Doc Checker, built by NeuroGaint Systems, is the AI document intelligence engine inside NeuroTrade and NeuroClaims. It classifies, extracts and validates documents automatically and deploys on the cloud or infrastructure our clients already run.
Every document. Every time. Under 3 minutes.
- Automatic classification and extraction: identifies each document type on intake and captures key data, with no manual sorting
- Rule-based validation: checks trade documents against LC terms and UCP 600, URDG and ICC rules in NeuroTrade
- Discrepancy detection: flags mismatches in plain language before a human reviews the file
- Claims document intelligence: validates claim documents and flags missing items before a claim enters the adjuster queue in NeuroClaims
- 95–99% accuracy: proven on financial services documents, with each document set processed in under 3 minutes
- Clean-file routing: passes compliant documents straight through and sends exceptions to the right reviewer
- Audit-ready records: every check and outcome is logged in an immutable audit trail
- Cloud-agnostic and containerised: deploys on Azure, AWS, Google Cloud, IBM Cloud, Red Hat OpenShift, Kubernetes, or on-premise and hybrid environments
1000
+PROJECTS
990
%ACCURACY
300
+GLOBAL - CLIENTS
1200
+EMPLOYEES
FAQs
1. What are NeuroGaint’s IBM-built solutions?
NeuroGaint Systems (NGS) builds enterprise platforms on IBM’s intelligent automation and AI stack. Our flagship solutions are NeuroTrade for trade finance and NeuroChat for conversational AI, both built on IBM CP4BA, FileNet and watsonx.
2. What is NeuroTrade, and which IBM technologies power it?
NeuroTrade is NGS’s trade finance platform built natively on IBM Cloud Pak for Business Automation (CP4BA). It uses FileNet for document lifecycle and audit readiness, BAW for end-to-end LC workflows, ODM for configurable trade rules and watsonx.ai for anomaly detection, risk scoring and document AI.
3. How does NeuroTrade support compliance and AI governance?
ODM enforces configurable trade rules and compliance checks, and watsonx.governance provides secure AI governance. FileNet keeps documents audit-ready.
4. How does IBM watsonx integrate with FileNet?
NGS embeds watsonx.ai models into FileNet workflows to classify and summarize documents with GenAI, extract entities such as customer names, clauses and amounts, enable natural language search and detect anomalies in archived data. watsonx.governance adds traceability, transparency and data privacy.
5. How do you use watsonx.ai with IBM Datacap?
NGS enhances Datacap’s OCR pipeline with LLMs to improve accuracy on handwritten and complex forms, summarize and validate multi-page scans and classify documents by context, such as invoice, agreement or KYC.
6. How does watsonx.ai improve decision-making in CP4BA?
NGS integrates ODM and BAW with watsonx.ai for AI-based decision recommendations and scoring, workflow monitoring with dynamic rule adaptation and policy summaries and alerts from narrative documents. watsonx.data unifies operational data for automation ML pipelines.
7. How do you modernize integrations using APIs, low-code and AI?
NGS replaces brittle point-to-point integrations with APIs, low-code platforms and AI connectors. This connects your modernized systems to the wider enterprise and enables intelligent automation.
8. What experience does NGS have with large-scale migrations?
NGS has successfully migrated over 50 enterprise systems to IBM FileNet and BAW, delivering digital transformation for top banks, insurers and government agencies through agile PODs with deep CP4BA, FileNet, BPM and AI expertise.
9. Why choose NGS as your IBM modernization partner?
NGS is a trusted IBM Business Partner across India, UAE, Singapore, Malaysia and the USA, a recognized IBM Build Partner and a watsonx Advisory Board member. Our work has been showcased at IBM Think and Build events.
10. How do I get started with legacy modernization at NeuroGaint Systems?
Click “Talk To Experts” to connect with our modernization team. We assess your legacy landscape, then recommend the right migration approach and roadmap.